At Dramalam Performing Arts, we are committed to creating a positive, inclusive, nurturing and professional environment where children and young people can grow in confidence, creativity and performance.

These Terms & Conditions are designed to ensure clarity, consistency and fairness for all families within our studio community.

By enrolling with Dramalam Performing Arts, families confirm that they have read, understood and agreed to the following Terms & Conditions.

Enrolment & Membership

Trial Classes

New students are welcome to attend a two-week trial period, subject to availability within the chosen class.

Trial spaces must be booked in advance through our official booking system.

Following completion of the trial period, it will be assumed that families wish to continue with ongoing membership at Dramalam Performing Arts unless written notice is received advising otherwise prior to the next scheduled payment date.

Monthly membership payments will therefore automatically commence from the 1st of the following month using the payment details provided at registration.

A student’s place within class is not guaranteed until registration has been completed and the trial booking has been secured.

Enrolment Fees

A one-time enrolment fee of £45 (inclusive of VAT) is payable for all new students following completion of their trial period.

Enrolment fees will be issued separately via invoice.

Returning families will pay an annual re-enrolment fee of £40 (inclusive of VAT) each August when returning for the new academic season.

Re-enrolment fees will also be issued separately via invoice.

Enrolment and re-enrolment fees contribute towards annual administration, insurance, licensing, compliance, Disclosure Scotland membership, registration and operational costs.

Annual Membership Structure

Dramalam Performing Arts operates on an annual tuition membership structure.

Class fees are calculated annually and evenly divided into 12 equal monthly payments running from August to July.

Students are guaranteed a minimum of 37 classes between August and June.

Monthly membership payments remain consistent throughout the year regardless of school holidays, occasional timetable variations or the number of classes delivered within a particular month.

Membership payments contribute towards your child’s annual place within the programme rather than individual classes attended.

Monthly payments therefore remain due during school holiday periods and planned breaks within the academic calendar.

Pro-Rata Payments

Following completion of a trial period, the first payment may include a pro-rata amount to fairly cover the number of classes remaining before the next scheduled monthly payment date.

Regular monthly payments will then automatically continue from the 1st of the following month.

Enrolment & Re-Enrolment Fees

A one-time enrolment fee of £45 (inclusive of VAT) is payable for all new students following successful completion of their trial period.

Returning families will pay an annual re-enrolment fee of £40 (inclusive of VAT) each August when returning for the new academic season.

Enrolment and re-enrolment fees contribute towards annual administration, insurance, licensing, compliance, Disclosure Scotland membership, registration and operational costs.

Families will be contacted when these fees become due.

Payments & Fees

Payment Processing

All payments are processed securely through our Pebble booking system using the payment details provided at registration.

Monthly membership payments are automatically collected on the 1st of each month.

Families are responsible for ensuring payment details remain accurate and up to date.

Attendance & Membership Fees

Membership fees remain payable regardless of absence due to illness, holidays, school events or personal commitments.

Membership fees do not include additional costs associated with:

• Productions and performances
• Examinations
• Workshops and masterclasses
• Auditions
• Uniform and footwear
• Costumes
• Tickets
• Special events or trips

unless otherwise stated.

If a class is permanently cancelled due to low enrolment or operational circumstances, any relevant account adjustments will be communicated accordingly.

Late & Failed Payments

Where payments fail or remain unpaid, families will be contacted to arrange payment as soon as possible.

A £10 administration fee may be applied to overdue accounts where payment has not been received by the 7th of the month.

Dramalam Performing Arts reserves the right to temporarily suspend class attendance where accounts remain unpaid.

Missed classes due to unpaid balances remain chargeable.

Any costs incurred in recovering outstanding balances may also be added to the account where appropriate.

Cancelling Your Child’s Place

If your child no longer wishes to attend Dramalam Performing Arts, a minimum of one full calendar month’s written notice must be provided via email to hello@dramalamperformingarts.com.

Notice periods begin from the date the cancellation email is received and cannot be applied retrospectively.

Regardless of when notice is submitted within the month, one final full monthly payment will always remain due on the next scheduled payment date.

For example, if notice is provided at any point during April, the final payment will still be collected on 1st May.

As Dramalam Performing Arts operates on a 12-month annual tuition membership structure running from August to July, membership payments remain due until the end of the annual payment cycle.

Where a student wishes to remain enrolled through end-of-year performances, showcases or June productions before leaving the school, the final July payment will still remain due as part of the agreed annual membership structure.

Non-attendance at classes does not constitute cancellation of membership or cancellation of payment obligations.

Students are welcome to continue attending classes throughout their notice period.

Where a student attends multiple classes and wishes to withdraw from one class only, the same notice period and payment terms apply.

Communication

We aim to maintain open, supportive and professional communication with all families.

During teaching hours, staff may not be able to respond immediately as their priority is the safety and wellbeing of students within class.

Families may contact Dramalam Performing Arts via:

Email: hello@dramalamperformingarts.com
Telephone / WhatsApp: 07515 145601
Social Media: @dramalamscotland

Families are responsible for ensuring all medical conditions, allergies, emergency contact details and additional support information remain fully up to date within their Pebble account.

Any significant changes should also be communicated directly via email.

Personal social media accounts belonging to staff members must not be used for discussing class matters, complaints, policies, payments, scheduling or operational matters relating to Dramalam Performing Arts.

All business-related communication should be directed through official Dramalam communication channels to ensure professionalism, consistency and safeguarding.

Policies & Procedures

Dramalam Performing Arts operates in accordance with a range of policies and procedures designed to ensure the safety, wellbeing and positive experience of all students, families and staff.

By enrolling with Dramalam Performing Arts, families agree to adhere to all current studio policies and procedures, including but not limited to:

• Child Protection & Safeguarding Policy
• PVG & Safer Recruitment Policy
• Staff & Family Codes of Conduct
• Anti-Bullying Policy
• Health & Safety Policy
• Fire Safety Procedures
• Data Protection & GDPR Policies

Policies and procedures may be updated periodically in line with operational, legal, educational or safeguarding requirements.

Current policies are available upon request.

Uniform Requirements

Correct Dramalam uniform is mandatory for all students following completion of their trial period, including appropriate footwear for each class style.

Uniform promotes professionalism, confidence, discipline, safety and a sense of belonging within classes.

All official Dramalam branded items should be purchased through our approved uniform supplier.

Non-branded dancewear and footwear may be purchased elsewhere provided items meet Dramalam uniform requirements.

Full uniform guidance is provided within enrolment information and Welcome Pack emails.

Outdoor footwear must not be worn within dance classes where specific dance footwear is required.

Hair should be tied back securely for all classes. Ballet students are encouraged to wear a neat ballet bun where possible.

Students may be asked to observe elements of class where appropriate uniform or footwear requirements are not met and safety may be impacted.

Class Expectations & Studio Etiquette

Student safety and wellbeing remain our highest priority at all times.

Students are expected to:

• Arrive on time and ready to participate
• Attend classes in the correct uniform
• Treat staff and fellow students with kindness and respect
• Follow studio instructions and behavioural expectations
• Contribute positively to the class environment

Bullying, disruptive behaviour, unsafe conduct or disrespect towards staff or students will not be tolerated and may result in suspension or termination of membership where necessary.

Students who have experienced sickness, diarrhoea or contagious illness within the previous 48 hours should not attend class.

To support safeguarding, student focus, independence and the overall learning environment, parents, carers and family members are not permitted to remain within classes or observe lessons unless specifically invited to do so as part of a designated parent participation session.

Families are kindly asked to drop off and collect students promptly at the beginning and end of class times unless otherwise advised.

Respectful Conduct & Studio Environment

Dramalam Performing Arts is committed to maintaining a positive, supportive and respectful environment for all students, families and staff.

We kindly ask that all communication and interactions remain respectful at all times, both in person and online, including across social media platforms and private messaging channels.

Aggressive, abusive, inappropriate or defamatory behaviour towards staff, students or other families will not be tolerated under any circumstances.

Dramalam Performing Arts reserves the right to refuse, suspend or terminate enrolment where behaviour is deemed detrimental to the wellbeing, safety or positive experience of our staff, students or wider studio community.

Where possible, concerns should be raised directly through official communication channels so that matters can be addressed professionally and appropriately.

Productions, Performances & Events

Productions, showcases and performances form an important part of the Dramalam experience and are strongly encouraged where appropriate.

Participation in performances may require additional rehearsals, costume requirements, production fees and commitment outside of regular class times.

Rehearsal schedules will be communicated as early as possible to support family planning.

Students who miss essential rehearsals may be removed from sections of performances where necessary for safety, spacing, rehearsal progress or production quality.

Production fees and participation fees are non-refundable once committed, as operational planning and associated costs are based upon confirmed participation numbers.

Casting, staging and performance opportunities remain at the discretion of the Dramalam team based on educational benefit, readiness, attendance and overall production requirements.

Photography, Video & Media Consent

Photography and videography may take place during classes, rehearsals, events and performances for marketing, promotional, educational and training purposes unless consent has been declined during registration.

Families must not photograph or record students other than their own child without prior permission.

Content captured by Dramalam Performing Arts remains the intellectual property of the business and may be used across marketing materials, social media, websites and promotional platforms.

Liability

While every reasonable effort is made to provide a safe and supportive environment, Dramalam Performing Arts cannot accept responsibility for personal injury, loss or damage sustained during classes, rehearsals, events or performances except where caused by proven negligence.

Families are responsible for informing Dramalam Performing Arts of any medical conditions, injuries, allergies or additional support needs relevant to their child’s participation.

Force Majeure

In circumstances beyond our reasonable control, including but not limited to severe weather, venue closures, staff illness, government restrictions, utility failures or other unforeseen events, Dramalam Performing Arts reserves the right to cancel, reschedule or adapt classes and activities where necessary.

Where possible, alternative arrangements will be communicated; however, refunds may not be provided in such circumstances.

Agreement

By enrolling with Dramalam Performing Arts, families confirm that they have read, understood and agreed to these Terms & Conditions and all associated studio policies and procedures.

These Terms & Conditions may be updated periodically in line with operational, legal or organisational requirements.

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